Policy

Refunds & Returns

We want you to feel confident shopping with us. Because of the nature of what we sell, our refunds and returns process is built around one priority above all else: your safety and hygiene. Please read this policy carefully before placing an order — it explains exactly what is and isn't eligible for return, and what to do if something goes wrong.

Our Hygiene Policy

For the safety and hygiene of every customer, any intimate product that has been opened, used, or had its hygiene seal removed cannot be returned, exchanged, or refunded — with no exceptions. This isn't a Naughty Mango quirk; it's standard practice across the sexual wellness industry, and it exists for a simple reason: once a hygiene seal is broken, we have no way to guarantee a product hasn't been used, and we won't resell it to another customer. This policy protects every single person who shops with us, including you.

Please choose carefully before opening any hygiene-sealed product. If you have questions about size, material, or function before you open something, email us first at hello@naughtymango.com — we're happy to help you choose right the first time.

Unopened & Unused Returns

If you change your mind, items that are unopened, unused, and in their original, undamaged packaging with hygiene seals fully intact can be returned within 30 days of delivery for a full refund or an exchange.

Here's how it works:

1. Email hello@naughtymango.com with your order number and the item you'd like to return.
2. We'll confirm your item is eligible and send you a return authorization along with shipping instructions.
3. Pack the item securely in its original, sealed packaging and ship it back to the address we provide.
4. Once we receive and inspect the return, we'll issue your refund to the original payment method within 5–10 business days, or send out your exchange.

Returns sent without a return authorization, or items that no longer meet the unopened-and-sealed condition above, may be declined and sent back to you.

Damaged or Defective Items

This is different from the hygiene policy above. If your item arrives damaged, defective, or isn't what you ordered, you are covered — even if you've already opened the packaging, since opening it is usually how the issue is discovered in the first place.

Contact us within 7 days of delivery at hello@naughtymango.com with your order number and a few photos of the issue. Once confirmed, we'll replace the item or issue a full refund at no cost to you. There's no fee, no fine print, and no need to keep the original hygiene seal intact for this kind of claim.

Non-Intimate Items

For non-intimate items that still carry a hygiene seal — such as lubricants, cleaning solutions, or other consumables — the same logic applies: once the seal is broken, the item is considered used and can't be returned or refunded for a change of mind. Accessories and non-sealed items (such as storage bags or packaging-only goods) follow our standard unopened return policy above.

Return Shipping Costs

For change-of-mind returns on unopened, eligible items, you are responsible for the cost of return shipping. For items that arrive damaged, defective, or incorrect, Naughty Mango covers return shipping in full — you won't pay a cent to send it back.

Order Cancellations

Changed your mind before your order has shipped? Email us as soon as possible and we'll cancel your order free of charge, no questions asked. Once an order has shipped, it can no longer be cancelled, and our standard return policy above applies instead.

How to Start a Return

Ready to start a return, exchange, or cancellation — or just need to report a damaged or incorrect item? Email hello@naughtymango.com with your order number and a quick note on what's going on. We'll take it from there — discreetly, and with as little friction as possible.